Hire Terms and Conditions
What does the hire rate cover?
The rates you see on this website are for a a single hire (24hrs). Once you have advised your hire start & finish dates along with your event date and duration, we will advise in the reply if we have charged extra hire for the hire term.
Do you have a minimum?
No, we do not have a minimum hire value.
Is there a bond to be paid when hiring items?
Yes, a BOND is taken with every order by a non account customer. A minimum fee of $20 is held for damage or loss of equipment.
What are the delivery charges?
The delivery charge is dependent on where the order is going to and the quantity of items ordered. Bulky items that require more man power and the level of difficulty in terms of access to the delivery location may incur a greater charge.
Do you charge extra for work done outside your trading hours?
Yes there is a charge for work done outside of our business hours. The rate depends on how many people are required to work, the time and day and also what needs to be done.
What happens if something is broken or lost?
All the equipment is your responsibility for the duration of the hire. If anything is damaged or lost then the replacement value or cleaning/repair charge for this item will be taken from the bond.
How far in advance should I book my items?
As soon as you know what you would like to order it is best to book it in so that we can guarantee that the items are available. During the low season a couple of days notice is normally fine but from November - March it is best to book in early.
When do I need to pay for my order?
If you are not an account holder with us then the order needs to be paid before collection. If the items are being delivered, you need to pay the day prior to the delivery to ensure that the delivery times can be met.
For account holders, payment on collection is accepted. If the items are being delivered, you need to pay the day prior to the delivery to ensure that the delivery times can be met.
In the event of any monies outstanding, the cost to recover will be for the customers account.
Do I need to make a deposit when I place a booking?
We require a 20% deposit to confirm all bookings.
There is also a deposit required for marquees, the amount depends on the size of the marquee. The deposit does go towards the total cost of the order and can be refunded if the order is canceled prior to 21 days of the order date.
Soft Play Terms and Conditions
What does the hire rate cover?
Hire is for up to 6 hours, delivery and collection times will be advised with booking confirmation and are dependent on party times.
For more than 6 hour hire, additional hire will be charged.
Set up is included in the cost, indoors only in winter or outdoors either on grass or cement area in summer- no sand. Soft Play can not get wet and the bond will not be refunded if any item is returned wet.
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Do you charge extra for work done outside your trading hours?
Yes there is a charge for work done outside of our business hours. The rate depends on how many people are required to work, the time and day and also what needs to be done.
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Do I need to make a deposit when I place a booking?
A 50% Deposit plus bond ($100) is required within 48 hours of receiving the booking confirmation, once payment is received, bookings are confirmed.
Full payment is required at least 24 hours PRIOR to delivery.
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What are the cancellation fees?
50% cancellation fee applies. If cancelled 24 hours prior to the event, 100% cancellation fee applies.